Política de privacidad
I want to change the size how do I do?
You have the right to change size!
Send an email that you want to change the size and send your shirt to our address in Sundsvall.
Send easily via Postnord, this costs SEK 63
The shirt should be sent to:
857 34 Sundsvall
What does “Unsuccessful item delivery attempt”?
Your delivery has been sent to your nearest postal agent. Download the shipping app and enter your track code that you have received. Then you can see where you can pick up your package and your code for collection.
HOW LONG IS THE DELIVERY TIME?
It all depends on the shipping company and where you live in the country, but we usually say a maximum of 2 working days of production and a maximum of 6 working days shipping!
Can also go faster sometimes!
CAN I CHANGE MY ORDER?
Once an order has been placed, we can not change the ordered products or the number.
In such cases, we suggest that you contact us to cancel the incorrect order.
Then you can, if you wish, place a new order on our website, with the correct products.
CAN I CANCEL MY ORDER?
Please contact us immediately if you want to cancel your order.
HOW DO I TRACK MY ORDER?
Once your order has been packaged and shipped from our warehouse, you will receive a tracking number via email. You can then track your delivery.
I HAVE NOT RECEIVED AN ORDER CONFIRMATION VIA EMAIL?
Once an order has been placed, checked and approved, you will receive an automatic order confirmation via e-mail.
If you have not received an order confirmation for your e-mail, we recommend that you contact us so that we can investigate this. Your order may have failed.
It is also possible that the email address you provided was incorrect.
We are located in Sundsvall, Riga and Barcelona, which is within the EU and therefore no customs arises within the EU. We also have production in the USA and Australia where shipping takes place locally
WHAT APPLIES TO RETURNS?
The product must be unused and still in the same new condition as when it was received. The product must also be in its original packaging, with intact protective stickers and labels.
Please contact us before you return goods to us!
HAVE YOU RECEIVED MY RETURN?
Once the return package has been received at our warehouse, it is processed and inspected before we approve or reject your return. We will contact you via email when we have completed your return.
We appreciate your understanding that this may take several business days, even if we work as fast as possible.
Personal information we collect
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
- [[INSERT DESCRIPTIONS OF OTHER TYPES OF TRACKING TECHNOLOGIES USED]]
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers [[INSERT ANY OTHER PAYMENT TYPES ACCEPTED]]), email address, and phone number. We refer to this information as “Order Information”.
[[INSERT ANY OTHER INFORMATION YOU COLLECT: OFFLINE DATA, PURCHASED MARKETING DATA/LISTS]]
How do we use your personal information?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
- [[INSERT OTHER USES OF ORDER INFORMATION]]
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
[[INSERT OTHER USES OF DEVICE INFORMATION, INCLUDING: ADVERTISING/RETARGETING]]
Sharing you personal Information
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
- [[INCLUDE OPT-OUT LINKS FROM WHICHEVER SERVICES BEING USED]]
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
Do not track
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
[[INSERT IF AGE RESTRICTION IS REQUIRED]]
The Site is not intended for individuals under the age of [[INSERT AGE]] .
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at firstname.lastname@example.org or by mail using the details provided below:
[Re: Privacy Compliance Officer]
Fashion bear, Stromstadsvagen 17, 85734 Sundsvall, Sweden